Unlock patients’ access to grocery delivery with Uber Health
Limited access to nutritious foods may lead to diet-related diseases and cause costs to the healthcare system.* Uber Health aims to change that.
支持一系列解决方案的综合平台
We’re helping healthcare organizations take a "food-as-medicine" approach* in an effort to reduce chronic disease.
基于价值的医护服务
Streamline care by offering delivery services through Uber Health. Better access to groceries and OTC items may help with managing chronic conditions, post-discharge adherence, and homebound patients.
助力提供多项福利
Uber Health streamlines coordination across multiple benefits, empowering payers and providers to support patients beyond the 4 walls of a medical office. Together, we can help provide patients with better education and greater access.
需要帮助的弱势群体
Give patients with limited food options or food insecurity better access to groceries and OTC items. Our services can work in tandem with Medicare, Medicaid, and other programs.
方便需长期治疗的患者或陪护家属
为长期住院或入院治疗的患者的家属缓解压力。使用 Uber Health 平台，为住在附近的患者家属安排生鲜杂货派送服务。
协助患者出行
为需要前往卓越医疗中心或其他市外医疗机构等处接受急性治疗的患者提供餐食派送等更多支持。
为患者提供附加价值
指导患者确保营养和健康
Help your patients get the groceries you choose. Providing tools to simplify access to produce and foods to help manage chronic conditions and potentially limit acute incidents with the goal of ultimately reducing healthcare costs.
提升会员满意度与留存率
Grocery and OTC item delivery can increase convenience for patients and empower providers to offer more holistic patient care, ultimately helping to improve the member experience.
在全国范围内提供便利服务
Uber’s existing infrastructure and nationwide network of grocery and convenience merchants delivers on the value of “food-as-medicine”* programs across the country.
将每一分钱花在刀刃上
Instead of paying for 2 rides to and from the grocery store or pharmacy, one-way deliveries through Uber Health may help benefit dollars of Medicaid and Medicare recipients go further, while providing added value to patients.
如何使用
第 1 步：创建订单
输入患者信息后，Uber Health 操作面板将加载 Uber Eats 优食派送平台，以便您选择商品。
建议：使用会员管理功能，在订单申请表中预先填写派送信息，并保存会员的饮食需求。
第 2 步：选择要派送的商品
您可以迅速看到精心编选的商品系列，例如常备食材、预制餐点、素食精选、新鲜农产品和孕产妇用品。您也可以搜索和浏览众多当地商家。**
建议：选择商品时，您可以查看会员账户中保存的个人偏好和饮食需求。
第 3 步：选择派送选项
根据每位患者的需求选择最方便的派送方式。您可以选择将派送商品放在门口，或让患者在外面与派送员见面。
建议：您可以预约当日派送服务或提前最多 7 天预约派送。
第 4 步：实时追踪订单
下单后，患者会收到一条包含移动端网页链接的短信，以便追踪订单进度。生鲜杂货派送卡片会标记需要您注意的订单。
建议：您可以实时追踪派送进度，确保派送顺利完成。
方便患者获取生鲜杂货和非处方商品派送服务
常见问题
- What are “medically tailored meals”?
Medically tailored meals are delivered to individuals living with severe, complex and chronic illness through a referral from a medical professional or healthcare plan. Meal plans are tailored to the medical needs of the recipient by a Healthcare Provider, and are designed to improve health outcomes, lower cost of care and increase patient satisfaction.***
- Are “medically tailored meals” included in the grocery selection?
您目前可以预约派送生鲜杂货店和便利店通常出售的农产品和其他商品，其中可能包含预制餐点。您目前无法预约派送针对特定饮食需求的医疗定制餐点，但我们未来可能会提供这项服务。
- 派送费用和商品费用由谁支付？
机构将通过 Uber Health 标准账号账单流程支付商品费用、派送费和小费。未来，机构将可以使用患者的生鲜杂货和处方药福利（如有）。
- 可以派送哪些非处方药？
Over-the-counter medications and items such as acetaminophen, ointments, vitamins, bandages, diapers or other items for current and expecting parents, and other non-prescription medical items are available for delivery in most zip codes.
- “保健食材”是什么意思？
Food as medicine emphasizes the crucial link between nutrition and health, promoting access to nourishing food as a fundamental component of well-being. With initiatives like the US Department of Health and Human Services’ Food is Medicine program, efforts aim to address food insecurity and chronic diseases through collaborative approaches involving communities, federal agencies, and cross-sector partnerships. Uber Health wants to play its part by increasing access to nutritional food and health-related items.
*“Food is Medicine: a project to unify and advance collective action,” US Office of Disease Prevention and Health Promotion, https://health.gov/our-work/nutrition-physical-activity/food-medicine.
**Providers are responsible for selecting item based on patient’s dietary restrictions and allergies.
***”The Medically Tailored Meal Intervention”, Food is Medicine Coalition, https://www.fimcoalition.org/our-model