It takes a team
Uber Caregiver helps manage daily care for loved ones, letting you arrange transportation, track trip progress, and communicate with your loved one’s driver, all in one place.
Support for you as you care for them
More than 53 million people in the US are caregivers,¹ facing demanding tasks like medication management, daily assistance with care items, and medical visit planning. Uber Caregiver is here to help so you and your family can focus on connection and care.
Simplify logistics
In just a few steps, request a ride for your loved one immediately or schedule transportation for later, helping them get to appointments, family events, or errands.
Coordinate care together
You and your loved one can manage rides, track trip progress, and chat in a group with the driver, so time or distance aren’t barriers to care.
Getting started together
It takes only a few minutes to set up and enable better care for your loved one. To begin, you and your loved one will need an Uber account.
Care recipient adds a payment method to their Uber account
Care recipient adds a payment method to their Uber account. Once you and your loved one have each created an account, they must add a payment method by navigating in the Uber app to Account > Wallet > Add payment method > Credit or Debit Card.
Care recipient designates a caregiver
Your loved one will navigate back to their Wallet and select the payment method they wish to delegate. Payment methods that can be delegated will say “Shareable with a contact.” Your loved one must select the payment method, choose Share payment method, and then select your name from their contact list or enter your information. You’ll receive a notification from the Uber app letting you know that you’ve been added as a caregiver.
Request a ride
Now you can request rides, using the assigned payment method. Select the time and vehicle type that’s best for your care recipient.
Track progress together
After a ride request is placed, you and your loved one will get the trip details, including car and driver information. You’ll both also be able to track the real-time progress of the ride, revise the dropoff point mid-trip if needed, and participate in a 3-way chat with the driver.
Frequently asked questions
- What is a caregiver?
A caregiver assumes the role in providing care, support, and assistance to someone who is unable to fully care for themselves. The caregiver is crucial to supporting the well-being and quality of life of those they care for. Typically caregivers—who can be family members or non-family members—take on duties such as helping with daily activities, managing medical care, coordinating appointments, and offering emotional support. These responsibilities often come with significant financial burdens, including reduced income due to fewer work hours or leaving a job, and out-of-pocket expenses for medical supplies and transportation.
- Can multiple people be designated as a caregiver on a single payment method?
No, there can be only one caregiver designated for each payment method.
- Can the care recipient remove a caregiver on the Uber app?
Yes, the care recipient can stop sharing their payment method with a caregiver by navigating back to Wallet, selecting their payment method under “Shared with others” and choosing Stop sharing with trusted contact.
- Do I have to agree to additional terms to use Uber Caregiver?
No, caregivers are not required to agree to new terms. However, care recipients must acknowledge additional terms when delegating a payment method to a caregiver.
- What does it cost to ride with Uber?
Before you request a ride for your loved one, the Uber app will show an estimated upfront price to their destination every time. Upfront rider prices are based on the estimated length and duration of the trip.
The upfront price you’re shown may change due to a number of circumstances, which may include adding stops, updating your destination, significantly changing the route or duration of the trip, or passing through a toll that was not factored into your upfront price. In addition, you may incur wait time fees for the time you take to get to the car at the pickup point or multi-stop fees for time spent at an on-trip stop.
- Does Medicare pay for senior transportation through Uber?
Medicare may cover transportation services. To understand your plan’s coverage, contact your healthcare plan directly.
- What health plans are eligible?
We’re actively working to partner with as many health plans as possible. Please reach out to your healthcare plan directly to discover if your benefit is eligible for Uber.
- What kind of payment is accepted?
Uber can accept the care recipient’s credit and debit cards, PayPal, Venmo, digital wallets, and Uber gift cards. When a ride ends, the selected payment method is charged. During a ride, use the Uber app to check that their preferred payment method is selected. Soon, your loved ones will also be able to add their health benefits card to pay for Uber services.
- Can a care recipient delegate multiple payment methods to a single person?
Yes, multiple payment methods can be delegated to one caregiver.
- Can multiple people be designated as a caregiver on a single payment method?
No, there can be only one caregiver designated for each payment method.
- Can I reserve a ride in advance for the care recipient?
You can reserve a ride in advance with most payment methods. At this time, however, if you have an S3 Solutran card², you cannot use it to reserve a ride in advance.
- How far can someone ride with Uber?
From local errands to long-distance trips, Uber’s rideshare platform is designed to help cover the distances a rider’s healthcare needs dictate.³
- Can Uber facilitate rides in wheelchair-accessible vehicles (WAVs)?
We offer wheelchair-accessible transportation with Uber WAV to ensure safe and comfortable travel with specialized drivers who can assist you.³
- If the rider has a PIN verification code enabled, will I, as the caregiver, be able to access it?
Yes, caregivers have access to the PIN code and can help communicate it to the driver through 3-way chat or phone call.
- Will a ride I request for someone else affect my Uber rating?
No, the driver rates the rider’s Uber account, not yours.
¹Caregiving in the United States 2020, AARP (May 14, 2020), aarp.org/pri/topics/ltss/family-caregiving/caregiving-in-the-united-states.html.
²Please note that coverage details and services can differ based on health plans and geography. Contact your healthcare plan for the most accurate and personalized information.
³Products available in select cities. Check the Uber app for availability in your home city or future destination.
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