Uber for New York Medicaid Managed Long Term Care rides

Call 1-877-Uber-4NY (1-877- 823-7469) for questions about upcoming rides, requesting return rides, and post-ride support. For initial ride scheduling call MAS and request to ride with Uber.

Request Uber for a Medicaid MLTC ride in New York, now arranged via MAS

Know drivers’ arrival time, with realtime tracking

Riders will receive text messages¹ and automated calls with the drivers’ expected time of arrival and vehicle information. Smartphone users will be able to access a tracking link and see where their driver is in real-time.

No more waiting when a ride needs to be re-requested

Missed a connection with a driver? No problem - riders can call 1-877-Uber-4NY (1-877- 823-7469) and our team will request to have a new driver there within 15 minutes, on average.²

Here's how it works

Contact MAS, just as you would with any Medicaid trip and request to ride with Uber.

Riders will receive a text message¹ and automated call with the expected time of arrival and driver information. Smartphone users will also be able to access a tracking link.

For return rides, riders can easily reply via text message, or patients or providers can call 1-877-Uber-4NY (1-877- 823-7469)) when the rider is ready for pick up. A driver will arrive within 15 minutes, on average.²

Be ready to go - and don’t wait too long

Riders should be at the pickup spot at the expected time of arrival. If you can’t find the driver, don’t keep waiting - contact your driver directly or call 1-877-Uber-4NY (1-877- 823-7469) to check that a driver is on the way.

Can’t find the driver?

Look around. The driver might be across the street. Riders should use caution if crossing the street. Riders can call the driver to coordinate the pickup. Can’t find the driver? Contact your driver directly or call 1-877-Uber-4NY (1-877- 823-7469) to check that a driver is on the way.

Check the ride, every time

Vehicles won’t be branded. Riders should use the trip details provided in the text message and tracking link to match the license plate, car model and color, and driver photo to make sure they get into the right vehicle.

Look around for belongings

Riders should check vehicles before leaving to make sure they have all of their belongings with them.

Call MAS to schedule a ride and to request to use Uber

Get details

Frequently asked questions

What is changing for Managed Long Term Care (MLTC) rides in New York?
As of March 1, 2024, MLTC rides in New York previously managed by Modivcare are now being managed by MAS, the same broker who manages the rest of New York’s Medicaid trips.

If your MLTC rides were connected to Uber with Modivcare, they will most likely still be connected to Uber with MAS.

What’s new is that Uber has a dedicated phone number to be used for support and return ride requests: 1-877-Uber-4NY (1-877- 823-7469).

After a ride is scheduled with Uber, patients and providers can contact this number at any time for:

Questions about upcoming ride

To redeem/schedule return ride

Ongoing ride support

Post ride support

For initial scheduling, please contact MAS and ask to ride with Uber.
How do I schedule a ride?
For initial scheduling, please contact MAS and request to ride with Uber. For questions about upcoming rides, to request a return ride when you are ready for pick up or for support, please contact Uber at 1-877-Uber-4NY (1-877- 823-7469).

If you’re looking to schedule a ride that you’re paying for out of pocket or that is not covered by Medicaid or Managed Long Term care:

Individuals can call 1-833-USE-UBER. Learn more.

Providers can use the Uber Health solution. Get in touch with our team to learn more.

For support questions for non-New York Medicaid rides, please visit help.uber.com or tap HELP in your Uber app.

How do riders request return rides? Riders have two options to request a return ride:

Reply to the text message they receive, which will send out a request for an immediate pick up

Riders or providers can call 1-877-Uber-4NY (1-877- 823-7469)
How do riders request return rides?
Riders have two options to request a return ride:

Reply to the text message they receive, which will send out a request for an immediate pick up

Riders or providers can call 1-877-Uber-4NY (1-877- 823-7469)
Can I use Uber for any Medicaid ride?
In the near future, you can request Uber for any Medicaid ride in New York. Inquire about Uber’s availability when you call MAS.
Can I use Uber for non-medicaid patients?
Providers can use Uber Health to request and pay for rides not covered by Medicaid. Get in touch with our team to learn more.