Reimagine patient and staff access to transportation with Uber Health
Helping to facilitate seamless care, from start to finish
Enable patient and staff access to care by helping organisations arrange rides through the world’s largest mobility network.
Reduce missed appointments
When patients and clinical staff lack access to mobility services, patients miss out on medical care. Uber Health helps remedy this by helping care workers and coordinators connect their patients with services through our network to make it to their appointments.
Streamline at-home care
Simplify staffing and close care gaps by ensuring that care workers can get to patients to reduce no-shows and improve operations. Staff don’t need to worry about their own transportation or parking.
Simplify administration and operations
Get real-time tracking and reporting to add accountability and transparency to how mobility funds are used.
Improve the patient experience
Give patients an easy-to-use mobility solution, with clear driver arrival times and text messages available in dozens of languages.
We help close the loop for healthcare organisations
Home health
Close gaps and solve staffing issues by getting care providers to their clients.
Health systems and providers
Help decrease no-shows, improve discharge workflows, and extend healthcare beyond the 4 walls of a clinic by connecting patients and staff with rides. Get transparent trip and billing details to understand how funds are used in your organisation.
Clinical trials
Make trials more convenient and help reduce the likelihood of missed visits or dropouts, while recruiting and retaining patients for the duration of the study.
Transportation providers
Make Uber Health the intermediator of your network. Focus your fleets on higher-margin and high-acuity rides by using Uber Health to arrange for low-acuity non-emergency rides.
Here’s how Uber Health works
Quick requesting
A care coordinator uses the Uber Health dashboard or API to request a non-emergency ride on behalf of the patient or caregiver – either on demand or for a future date.
Smooth coordination
Once the ride is requested, the patient or caregiver receives a text or call with their trip details. They receive another when their driver is on the way. A care coordinator can track the ride or delivery in real time and identify whether additional attention or intervention is needed.²
Seamless patient experience
The patient is picked up and dropped off at their requested locations, and a care coordinator can monitor the ride until the request is completed.
Patient safety and privacy are top priorities
Our dashboard is built with privacy controls for health, while our technology enables us to focus on safety before, during and after every trip.
Frequently asked questions
- What is Uber Health?
Uber Health allows healthcare organisations to execute on patient care plans outside the 4 walls of a clinic and streamline logistics. Our HIPAA-enabled solution, built with GDPR controls³ for health data, helps enable access to care for those who need it the most by connecting patients with non-emergency medical transportation (NEMT) and delivery of grocery, over-the-counter and prescription items.¹
At the same time, Uber Health is addressing logistical and structural barriers such as language barriers and lack of tech proficiency: communications are available in dozens of languages, and no Uber app is needed for riders. The solution is built with care coordinators and providers in mind to help enable access at scale.
- How does Uber Health work?
Care coordinators can arrange non-emergency medical rides and delivery of grocery, over-the-counter and prescription items through a web-based dashboard or API by entering the patient’s name, phone number and pick-up/drop-off locations, or by selecting a patient from a preloaded roster.
Neither coordinators nor patients need a smartphone or the Uber app. Trip, driver and vehicle details are communicated to the patient by text or by phone call to a landline once a service has been requested.²
Care coordinators can arrange rides through a web-based dashboard or API¹ by entering the rider’s name, number, and pick-up and drop-off locations, or by selecting a patient from a preloaded roster².
Neither coordinators nor riders or patients need a smartphone or the Uber app. Trip, driver and vehicle details are communicated to the patient or rider by text or by phone call once a service has been requested.
Coordinators can track rides in real time. The Uber Health dashboard alerts coordinators if a ride is not completed n, so that coordinators can follow up to reschedule the ride, if needed. Organisations can also track utilisation of rides and customise limits at the rider or trip level.²
- What healthcare organisations are using Uber Health?
We collaborate with many types of organisations that arrange transportation for patients, caregivers and community members to access necessary care. Customers include health plans, health systems, home health companies, nonprofits and community-based organisations, primary-care clinics, health centres, urgent-care facilities, telehealth companies, transportation providers and brokers, and centres of excellence.
- What ride modalities does Uber offer?
Uber offers options for riders across a spectrum of assistance needs. UberX, the most common option, is best for riders who can get in and out of cars by themselves and without support. Uber Comfort⁴ provides longer wait times for riders who may need more time to get to the car.
In the Uber Health dashboard, coordinators can also request door-to-door rides – both for riders who are ambulatory and for those who use wheelchairs – with credentialled drivers who provide higher levels of assistance through a third party.
- What are the features and benefits of using Uber Health?
Uber Health is working to enable greater access to care, reduce costs across the continuum of care and streamline population health management.
Request rides on-demand or schedule them for later: This feature makes it easy to streamline discharge, improve operational efficiency and reduce no-shows. You can request multiple rides at a time, set up round-trips and customise recurring rides. Schedule multiple rides for patients, caregivers and staff from one account.
Easily view and pull reports of utilisation, past rides and spending. Using this feature, you can optimise your benefits and budgets with transparent reporting and tracking of patient services.
Coordinate deliveries and rides in one dashboard. Extend healthcare beyond the 4 walls of a clinic when you arrange rides and the delivery of prescriptions, over-the-counter items and groceries to patients’ homes.
Be alerted when intervention is needed. Uber Health enables you to optimise scheduling by using our tools to get early indicators of whether patients will be late or won’t show up.
Structure your database of contact information. You can save default contact information and preferences, which helps increase efficiency.
Close care gaps. Uber Health helps address logistical and structural barriers, such as language barriers and lack of tech proficiency, offering the ability to send texts in 15+ languages.
Help improve access to care
¹Features may differ by solution
²May not be available in every market
³Availability may vary by location, ride options are dependent on pick-up and drop-off locations and will be determined in the Uber Health dashboard at the time of use.