Step 3: Set expectations with your riders
Communicate the information below with your riders, so they know what to expect. For more tips, see the resources at the end of this guide.
What to communicate with your riders
No app required
Riders won't need to use the Uber app or have an Uber account. They'll receive a text with trip details. If those details are incorrect, they'll need to tell you immediately so you can edit the ride.
Know the ride type
Make sure the rider knows whether you're arranging a scheduled or flexible ride. A scheduled ride will be sent at a fixed time, so they'll need to be ready for it. With a flexible ride, the rider will request the ride when they're ready.
Be ready to go
Drivers will only wait up to five minutes at the appointed pick-up spot, so riders should be there before requesting the ride. If the driver cancels the trip (before or after arriving at the pick-up location), the rider should contact you to arrange another ride.
Check the ride, every time
Make sure the rider gets in the right car. Riders should use the trip details link to match the number plate, car model and colour, and driver photo.
The route and payment are set
The driver will have the pick-up and drop-off locations, so the rider won't need to provide directions. Payments will be taken care of by your organisation.