Designated pick-ups
Mapping out your site to simplify complicated pick-ups, including buildings with multiple entrances
The benefits of designated pick-ups
Simplify complex pick-ups
Create different pick-up points for multiple entrances at the same address. For example, you can distinguish between a main entrance and an emergency entrance at a hospital, or between a service entrance and a sales entrance at a car dealership.
Create custom messaging
For each pick-up spot, create pre-written directions that will automatically be sent to riders and drivers. You can write a different message for riders and drivers if you'd like.
Use for all riders
The pick-up spots you create will apply to pick-ups for trips through Uber Health and Central, as well as for any other riders using their personal Uber app.
Smart pick-ups in the dashboard
When your ride coordinators enter an address or drag the pin within a defined area in the Uber Health and Central dashboards, they'll be asked to choose from a list of pre-set options that you can customise.
1. Select a pick-up location
The coordinator enters an address or drags the pin within a defined area.
2. Choose a subzone (optional)
Optional: Selections can also include subzones of pick-up points.
For example, a specific building or tower within a complex might be its own selection, each with its own menu of pick-up points.
3. Choose a pick-up point
They choose from a list of pre-set options.
4. Customise instructions
For each pick-up point a coordinator can choose from, you can customise pick-up instructions for both the driver and the rider that are sent automatically.
How to create pick-up points
Follow the steps here and we'll help you decide if designated pick-ups or another solution are right for you.
1. Provide a map of the pick-up zone
Provide a map of your site that shows the borders for the pick-up zone. Anyone who requests inside these borders will have to pick from one of the defined spots.
2. Decide if you want a submenu of options
Anyone who selects a subzone will be shown a new selection of pick-up points. Provide:
- A map showing the border of each subzone
- The name of each subzone
3. Provide information for each pick-up
For each pick-up spot, make sure you include:
- The name of the spot
- Latitude and longitude
- Optional: Rider wayfinding instructions (160 characters max.)
- Optional: Driver wayfinding instructions (40 characters max.)
Let us know if any of these are specific wheelchair pick-up points.
Tips for driver and rider wayfinding notes
Your messages go to the rider and driver to help them find the right pick-up spot. We'll help you write them, but here are a few tips to say what you need to in a small space:
- Assume unfamiliarity: Imagine that the rider or driver has never been there before
- Point people in the correct direction: Note landmarks that are easily identifiable
- Add signage: Include names exactly as they appear on signs, where possible