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Designated pick-ups

Mapping out your site to simplify complicated pick-ups, including buildings with multiple entrances

The benefits of designated pick-ups

Simplify complex pick-ups

Create different pick-up points for multiple entrances at the same address. For example, you can distinguish between a main entrance and an emergency entrance at a hospital, or between a service entrance and a sales entrance at a car dealership.

Create custom messaging

For each pick-up spot, create pre-written directions that will automatically be sent to riders and drivers. You can write a different message for riders and drivers if you'd like.

Use for all riders

The pick-up spots you create will apply to pick-ups for trips through Uber Health and Central, as well as for any other riders using their personal Uber app.

Smart pick-ups in the dashboard

When your ride coordinators enter an address or drag the pin within a defined area in the Uber Health and Central dashboards, they'll be asked to choose from a list of pre-set options that you can customise.

1. Select a pick-up location

The coordinator enters an address or drags the pin within a defined area.

2. Choose a subzone (optional)

Optional: Selections can also include subzones of pick-up points.

For example, a specific building or tower within a complex might be its own selection, each with its own menu of pick-up points.

3. Choose a pick-up point

They choose from a list of pre-set options.

4. Customise instructions

For each pick-up point a coordinator can choose from, you can customise pick-up instructions for both the driver and the rider that are sent automatically.

How to create pick-up points

Follow the steps here and we'll help you decide if designated pick-ups or another solution are right for you.

1. Provide a map of the pick-up zone

Provide a map of your site that shows the borders for the pick-up zone. Anyone who requests inside these borders will have to pick from one of the defined spots.

2. Decide if you want a submenu of options

Anyone who selects a subzone will be shown a new selection of pick-up points. Provide:

  • A map showing the border of each subzone
  • The name of each subzone

3. Provide information for each pick-up

For each pick-up spot, make sure you include:

  • The name of the spot
  • Latitude and longitude
  • Optional: Rider wayfinding instructions (160 characters max.)
  • Optional: Driver wayfinding instructions (40 characters max.)

Let us know if any of these are specific wheelchair pick-up points.

Tips for driver and rider wayfinding notes

Your messages go to the rider and driver to help them find the right pick-up spot. We'll help you write them, but here are a few tips to say what you need to in a small space:

  • Assume unfamiliarity: Imagine that the rider or driver has never been there before
  • Point people in the correct direction: Note landmarks that are easily identifiable
  • Add signage: Include names exactly as they appear on signs, where possible
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