Uber Health allows healthcare organizations to fulfill patient care plans outside the clinic and streamline logistics., Our solution, built with healthcare privacy controls, helps enable access to care for people who need it the most. Uber Health connects patients and clinical staff with transportation while addressing logistical and structural barriers such as language and lack of tech proficiency. Riders do not need the Uber app, and communications are available in dozens of languages. The solution is built with care coordinators and providers in mind to help enable access at scale.

How does Uber Health work? Care coordinators can arrange rides through a web-based dashboard or API² by entering the rider’s name, number, and pickup and dropoff locations, or by selecting a patient from a preloaded roster¹.

Neither coordinators nor patients need a smartphone or the Uber app. Trip, driver, and vehicle details are communicated to the patient by text or by phone call to a landline once a service has been requested.

Coordinators can track rides in real time. The Uber Health dashboard proactively notifies coordinators if a ride requires intervention, so that coordinators can follow up to close gaps in care. organizations can also track utilization of rides and customize limits at the rider or trip level.¹

Uber Health is available everywhere Uber is available in Australia, Canada (with the exception of Quebec), Brazil, New Zealand, the United Kingdom, and the United States. You can request or schedule a ride 24 hours a day, 7 days a week, pending driver availability.

While Uber Health is not available in Quebec yet, we're expanding quickly and hope to be soon. If you would like to be notified when we launch get in touch here.

Learn where Uber is available in these countries and the ride options available there by visiting our cities page.

Uber offers a variety of options for riders.³ UberX is best for riders who can get in and out of cars by themselves and without support. Uber Comfort³ provides longer driver pickup wait times for riders who may need more time to get to the car. In some markets, Uber Assist is available for door-to-door rides.

Uber Health is working to enable greater access to care and reduce costs across the continuum of care. Some features include:

• Ride requesting: Request rides on demand or schedule them for later to make it easy to streamline discharge, improve operational efficiency, and reduce no-shows. You can request multiple rides at a time, set up round-trips, and customize recurring rides. Schedule multiple rides for patients, caregivers, and staff from one account.
• Reporting: Easily view and pull transparent reports on utilization, past rides, and spending, so you can optimize your benefits and budgets. Easily request support for a given ride through the dashboard if needed.
• Intervention alerts: Optimize scheduling by using our tools to get early indicators if patients will be late or won’t show up.
• Contact database¹ : Help increase efficiency with a structured database of contact information that lets you save default data and preferences.
• Multiple languages: Close care gaps by addressing logistical and structural barriers, such as language and lack of tech proficiency, with texts in 15+ languages.

Pricing differs by service, but all fees are usage-based and there are no management fees on top of the ride fees. There is no fee for signing up, and services are charged together. You can pay per trip by credit card or on a monthly cadence by credit card or ACH bank transfer (some restrictions apply).

Uber uses a dynamic pricing model, meaning prices will differ for each trip. If upfront pricing is available in the selected city and with the chosen ride option, you’ll see the price before you confirm the ride through the Uber Health dashboard. The cost for ride scheduling is based on standard Uber rates at the time of the request. For more information, see how pricing works and our cancellation policy.

Additional fees such as cancellation fees, may apply.

Organizations can create an Uber Health account by contacting our sales team or by signing up online.

You’ll need to provide a valid email address, company name, and payment method. You'll also need to create a password and agree to Uber’s Terms and Conditions and Privacy Notice. Having this information ready will allow our team to review your signup and activate your account quickly so that you can help more people get on the road to care.

The time it takes to get started depends on the healthcare organization and the services you select to use. We’ll do our best to have you ready to start scheduling rides with Uber Health within 5 business days.

While Uber Health is easy to use and intuitive by design, we strongly believe in investing the time up front to ensure that your teams know how to not only use the tools but also incorporate them into your practice’s workflows and operations. We offer weekly live webinar trainings with time for Q&A plus resources to download, such as workflow templates and rider educational printouts. Once you create an account, you’ll also be sent online administrator and coordinator guides that lead you through the process.

And if you want to talk to a human, we're here to help. You can contact our sales team online or our support team: Canada: ca-help@health.uber.com