It takes a team
Whether you’re a family member, friend or support worker, Uber Caregiver can help you manage daily caregiving responsibilities. Arrange transportation, track trip progress and communicate with driver partners on behalf of those you care for, all in one place.
Support for you as you care for them
More than 3 million people in Australia are caregivers¹, facing demanding tasks like medication management, daily assistance with care items and medical visit planning. Uber Caregiver is here to help, so you can focus on connection and care.
Simplify logistics
In just a few steps, request a ride for your care recipient immediately or schedule transportation for later, helping them get to appointments, family events, or errands.
Coordinate care together
You and your care recipient can manage rides, track trip progress, and chat in a group with the driver partner, so time or distance aren’t barriers to care.
Use care recipient’s payment method
Uber Caregiver uses your care recipient’s chosen payment method, meaning they can claim their trip spending against any benefits they’re already entitled to
Getting started together
It takes only a few minutes to set up and enable better care for your loved one. To begin, you and your care recipient will need an Uber account.
Care recipient adds a payment method to their Uber account
If you or your care recipient don’t already have an Uber account, get set up here. Add a payment method by navigating in the Uber app to Account > Wallet > Add payment method > Credit or Debit Card.
Care recipient designates a caregiver
In the Uber app, the care recipient will navigate to Account > Wallet. Then they must select the payment method they wish to delegate, and choose Share payment method. They will need to select a caregiver from their contact list or enter the information directly and acknowledge that they have reviewed the terms of service.
You, or the caregiver chosen, will receive a notification letting you know that you’ve been added as a caregiver.
Request a ride
Now you can request rides for the care recipient using their selected payment method. Choose the time and vehicle type that’s best for your care recipient.
Track progress together
After a ride request is placed, you and your care recipient can see the trip details, including car and driver partner information. You’ll both also be able to track the real-time progress of the ride, edit the dropoff point mid-trip if needed, and participate in a 3-way chat with the driver if needed.
Frequently asked questions
- How is this different from requesting an Uber ride?
We know that caring for someone can be complicated. Care recipients may need assistance with multiple services, including transportation. Uber Caregiver enables you to request rides on behalf of your care recipient, using their chosen payment method. Being able to track the ride’s progress in the app and stay in touch via a 3-way call offers additional peace of mind.
- How much does transportation cost?
You can find more information on how pricing is determined here.
¹Disability, Ageing and Carers, Australia: Summary of Findings, Australian Bureau of Statistics (7 April 2024), abs.gov.au/statistics/health/disability/disability-ageing-and-carers-australia-summary-findings/latest-release.
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